- Eneco initially required customers to accept quarterly data sharing to access their website, which disrupted functionality for those who refused.
- The author discovered that declining consent led to restricted smart meter features, forcing manual meter readings instead of automatic ones.
- Eneco used a pre-ticked opt-in system for 'Profiling' customers' clicks and consumption without explicit consent, violating GDPR principles.
- Withdrawing consent was difficult: customers had to manually request a 'right to object' via direct message, not through easy online settings.
- Eneco's practices were criticized for making consent withdrawal harder than giving it, contrary to GDPR requirements.
- The author suggests Eneco should focus on innovative uses of smart meters, like real-time pricing to encourage energy usage during low-demand periods.