- Ford rehired over 300 veteran engineers after AI-driven quality checks fell short, lacking their experience and expertise.
- Executives admitted AI was not trained adequately with knowledge from experienced engineers, leading to quality issues.
- The company now uses veteran engineers to train AI systems and mentor younger workers to improve automation.
- Ford cited its return to top rankings in the JD Power Initial Quality Study as a result of hiring experienced talent.
- The automaker emphasized that AI is a tool dependent on training data and cannot replace human judgment entirely.