Verizon sent man a refurbished phone with MDM, then deleted his data remotely

5 hours ago

Verizon sent a customer a refurbished phone with an MDM profile allowing remote control.
The device was a store demo unit improperly wiped before shipment.
The customer's data was erased after weeks of use due to a remote reset.
Verizon is conducting an internal investigation but has not disclosed error details or preventive measures.
The customer, a long-time Verizon user, is considering legal action and may switch carriers.

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