How working with a blind client revealed invisible accessibility gaps

4 days ago

Accessibility reviews for a workflow project took 18 hours, far exceeding the initial estimate of a few hours.
The client had blind and deaf employees, requiring serious accessibility considerations beyond standard engagements.
Platform limitations, such as Microsoft's browser apps and SharePoint's read-only tags, hindered screen reader usability.
Workarounds included sending email updates instead of using inaccessible pages and creating tailored training materials.
Using a screen reader revealed the noise and clutter that sighted users overlook, emphasizing the need for better design.
The experience highlighted gaps in software accessibility when tools are built primarily for sighted and hearing users.
Recommendations include integrating accessibility standards early, advocating for inclusive tools, and reporting issues to companies.

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