Motorola effectively bricked its entire line of WiFi routers without explanation
10 hours ago
- #Router Outage
- #App Failure
- #Motorola
- Motorola MotoSync+ app outage since mid-May has bricked new router setups, preventing configuration and management.
- The issue affects both iOS and Android apps, with login failures and 'Server License Expired' messages, blocking new and existing users from resetting or troubleshooting routers.
- Motorola has not publicly addressed the problem, despite customer complaints on Reddit, Amazon, and app stores, and routers remain on sale without disclosure.
- The MotoSync+ app is developed by Premier LogiTech under license, and similar downtime occurred with the legacy app in 2023, suggesting recurring reliability issues.
- Users report poor customer support, with automated or no responses, and some were directed to Gryphon, which denies support for Motorola's app despite visual similarities in their software.