The Doorman's Fallacy in Action
4 hours ago
- #QR code
- #technology
- #customer experience
- The Doorman's Fallacy highlights the mistake of replacing humans with technology without considering consequences.
- A brunch group experienced inconvenience due to a restaurant replacing physical menus with a single QR code, causing scanning difficulties and interruptions.
- Technology disrupted the meal further when parking expiration alerts forced guests to urgently handle payments, diverting focus from social interaction.
- Paying individually via QR code for a group of six led to chaos, unclear bill tracking, and uncertainty about shared item payments.
- The venue's cost-saving measures, like removing physical menus and streamlining staff, negatively impacted customer experience and may affect future group outings.