Rare things become common at scale (2014)

3 hours ago

Rare events become common at scale due to the sheer number of servers, leading to daily incidents like fatal server errors.
Scale amplifies customer impact, causing issues like bad first impressions for new customers and increased support workload.
Automation is crucial but insufficient; human elements like customer support and problem-solving remain essential for handling rare events.
Growth projections often underestimate the need for hiring in areas like security, automation, and specialized roles to manage scale challenges.

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