I've been waiting over a month for Anthropic support to respond

5 hours ago

User reports unexpected charges of around $180 from Anthropic for 'Extra Usage' on their Claude Max subscription during March 3-5, despite not actively using the service and being away from their laptop.
Usage dashboard incorrectly showed 100% session activity, with minimal actual usage (less than 7KB in two tiny sessions on March 5), and similar issues have been reported by other Max plan users, with evidence on GitHub and Reddit.
Support request sent on March 7 received an immediate AI agent response directing to an in-app refund flow, which was inapplicable for Extra Usage charges; repeated follow-ups over a month went unanswered, highlighting a lack of human support in a company specializing in advanced AI assistants.

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