Every Industry Is an Overcrowded Airport Lounge Now
13 days ago
- #business-trends
- #customer-service
- #consumer-frustration
- Airport lounges have declined in quality, becoming overcrowded and uninspired despite increased access through credit card perks and social media.
- Customer service across all industries is deteriorating, replaced by endless upselling and self-service, making customers feel undervalued.
- Premium experiences often fail to justify their cost, leaving customers feeling exploited rather than valued.
- Simple transactions, like buying shoes, are marred by unnecessary hurdles such as personal data requests and additional fees for basic services like bags.
- Automated systems and self-checkouts have replaced human interaction, making customer service feel impersonal and frustrating.
- The future opportunity for businesses lies in reviving genuine customer service, treating customers with respect and dignity.
- The author expresses frustration with the current state of customer service, emphasizing the need for businesses to prioritize human interaction and basic service.