Call Center Workers Are Tired of Being Mistaken for AI
10 months ago
- #call center
- #human interaction
- #AI
- Call center workers are increasingly being mistaken for AI by customers.
- Jessica Lindsey, a call center agent, faces frequent accusations of being an AI, leading to stressful interactions.
- Lindsey uses tactics like coughing, giggling, or asking customers for proof requests to demonstrate her humanity.