Google restricting Google AI Pro/Ultra subscribers for using OpenClaw
2 days ago
- #Account Suspension
- #Google AI
- #Customer Service
- User reports sudden restriction on Google AI Ultra account without prior warnings.
- Issue arose after connecting Gemini models via OpenClaw OAuth.
- No response from support despite multiple attempts to contact.
- Google Cloud Support and Google One Support redirected the user to each other without resolution.
- User prepaid for a year but is now considering legal action due to lack of resolution.
- Google's internal team confirmed the account suspension due to violation of Terms of Service via third-party tool 'Open Claw'.
- User expresses frustration over Google's lack of transparency and poor customer service.
- Other users report similar issues, with some accounts being banned without warning.
- Users are exploring alternatives like Claude or Codex due to dissatisfaction with Google's handling of the situation.
- Google's support system is described as broken, with no clear path to resolution for affected users.