Meta's new moderators face worst conditions yet

a year ago

Meta moved its content moderation operations from Kenya to Accra, Ghana, following lawsuits over working conditions.
Moderators in Accra report severe mental health issues, including depression, substance abuse, and suicide attempts due to exposure to disturbing content.
Teleperformance, the French multinational managing the Accra operation, faces allegations of poor working conditions, low wages, and lack of support.
Moderators are paid as low as $80 per month, with performance-based bonuses that are difficult to achieve, forcing them into mandatory overtime.
Workers are instructed to keep their jobs secret, even from family, and face threats if they speak out about conditions.
Former moderators from Kenya report being blacklisted, making it difficult to find new employment after advocating for better conditions.
Meta and Teleperformance claim to provide psychological support and fair wages, but moderators dispute these claims, citing inadequate assistance and exploitation.
Experts criticize Meta's opaque supply chain, which shields the company from accountability for moderators' poor working conditions.
African governments see digital outsourcing as a development opportunity, but labor advocates call for continental labor standards to prevent exploitation.

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