She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)
5 hours ago
- #Privacy Violation
- #Apple
- #Right to Repair
- Apple paid a multimillion-dollar settlement to an Oregon woman after repair techs published her private photos on Facebook.
- The incident occurred in 2016 when the woman sent her iPhone to Apple for repairs, and contractors posted explicit content to her Facebook.
- Apple's repair monopoly is criticized, with calls for the right to repair to allow consumers more control over their devices.
- The case highlights privacy risks even within Apple's controlled repair network, contradicting their argument against unauthorized repairs.
- Apple and Pegatron (a repair contractor) were involved, with insurance disputes revealing settlement amounts of $4.25 million and $1.7 million.
- Similar privacy violations by Apple employees or contractors have occurred in the past, including sharing customer photos without consent.
- Apple restricts repairs to authorized providers, limiting consumer choice and access to repair tools.
- Right-to-repair legislation is advocated as a solution to empower consumers and improve device security.
- iFixit CEO argues that self-repair is the most secure option, criticizing Apple's opposition to right-to-repair laws.