Technical Excellence Is Not Enough

7 hours ago

Organizations prioritize comfort over correctness, leading to structural issues rather than communication problems.
Fixing issues creates immediate disruption, while ignoring them is invisible until they break, making comfort the default choice.
Correctness only wins when the cost of ignoring it becomes undeniable, such as during outages or customer complaints.
Consensus processes often act as vetoes against improvement, especially when those who resist change are part of the decision-making.
Responsibility without authority leads to burnout, as individuals face consequences for decisions they can't prevent.
Reactions to changes scale with discomfort rather than impact, making even small improvements difficult to implement.
Common advice like 'communicate better' fails because the issue is structural, not about delivery or soft skills.
The only effective solution is aligning authority with responsibility, ensuring decision-making power matches the role's demands.

Hasty Briefsbeta