Salesforce to Acquire Fin (formerly Intercom) for $3.6BN
7 hours ago
- #Customer Support
- #Enterprise Technology
- #AI Acquisition
- Salesforce acquires Fin for $3.6 billion to enhance its AI customer agent platform.
- Fin's AI Agent resolves customer queries across multiple channels using proprietary Apex model.
- Integration aims to accelerate AI adoption and time-to-value for companies of all sizes.
- Fin brings proven agent tech, a strong AI team, and over 30,000 global customers.
- Transaction expected to close in Q4 FY27, with no impact on Salesforce's financial guidance.