Google Made a Sad Boomer Mark Out of Me and There's Nothing I Can Do About It
6 hours ago
- #AI
- #customer service
- Purchased five expensive Google Nest Protect smoke detectors for safety but couldn't find an installer via Google's widget.
- Discontinued product caused need for a sixth detector; secondary market had only overpriced or scammy options.
- Google customer service was unhelpful, offering no refund or solution, leaving the author stranded.
- Google's LLM, Gemini, directed the author to a scam site, exposing debit card info and requiring card cancellation.
- Criticizes Google's lack of accountability, opacity, and the broader societal impact of tech corporations' power.