The Future of Everything Is Lies, I Guess: Annoyances

6 hours ago

Companies will use machine learning, especially LLMs, for customer service, making it harder to reach humans and leading to frustrating interactions.
LLMs will be deployed in various 'fuzzy' tasks like insurance, pricing, and compliance, creating new drudgery as people must argue with or manipulate these systems.
ML models will diffuse responsibility, making it difficult to hold individuals accountable for errors, such as in misidentifications or biased decisions.
'Agentic commerce' will involve LLMs handling purchases, leading to new advertising tactics, dark patterns, and potential fraud, with financial risks distributed across transactions.
The deployment of LLMs may create an arms race between companies and consumers, forcing widespread adoption and resulting in an obnoxious equilibrium with increased complexity and bias.

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