Accessibility and the Agentic Web
15 days ago
- #AI
- #accessibility
- #ecommerce
- Online retail websites often lack sufficient accessibility for blind users, particularly in providing detailed product descriptions.
- AI tools like ChatGPT and Claude can generate image descriptions, but they come with risks like hallucinations and require time and effort.
- Agentic AI, such as Innosearch's CoBrowse, offers a more interactive and accessible shopping experience by acting on behalf of users.
- Agentic AI can search for products, filter results, and manage shopping carts, though it cannot complete checkouts for security reasons.
- The rise of AI in web interactions may change how we use websites, potentially reducing the need for traditional web interfaces.
- Accessibility concerns remain regarding the consistency and reliability of AI-generated content and how it meets legal obligations.