The desperation of NYTimes
4 hours ago
- #Email Marketing
- #Customer Experience
- #Media Desperation
- The author subscribed to NYTimes for $2/month but felt frustrated by receiving 5 onboarding emails over 5 days without an opt-out option.
- NYTimes' onboarding emails included a footer stating they are essential and sent regardless of marketing opt-ins, which made the author feel powerless and view the company as desperate.
- The irony noted is that the aggressive emails prompted the author to ensure their subscription wouldn't auto-renew, which they might not have done otherwise.
- The author criticizes NYTimes for not following CAN-SPAM best practices and questions if such tactics reflect broader desperation in media.
- As someone whose business uses email marketing, the author emphasizes always including unsubscribe links to maintain reputation, customer trust, and brand positivity.