The $10 Payment That Cost Me $43.95 – The Madness of SaaS Chargebacks
7 hours ago
- #Stripe
- #Chargebacks
- #SaaS
- SaaS companies face chargebacks despite preventive measures like clear billing notifications and easy cancellations.
- Chargebacks result in fees regardless of the outcome, and banks often side with cardholders without reviewing evidence.
- Example provided of a lost dispute where the customer falsely claimed continued charges post-cancellation.
- Winning a dispute usually requires the customer to withdraw it themselves, as shown in a successful case where internal resolution led to dispute withdrawal.
- Questions raised about the fairness of the chargeback system, where customer terms are ignored, and no proof is required from the customer.