Taco Bell AI Drive-Thru
3 days ago
- #fast-food-tech
- #customer-experience
- #AI-fail
- Taco Bell deployed voice AI ordering systems at over 500 drive-through locations.
- Customers encountered glitches, delays, and intentionally trolled the AI with absurd orders.
- Taco Bell began reassessing the AI deployment, considering human intervention during peak times.
- The AI struggled with customization requests, accents, and chaotic ordering behaviors.
- Despite the challenges, Taco Bell remains committed to integrating voice AI into their roadmap.