A monopoly ISP refuses to fix upstream infrastructure
a day ago
- #Infrastructure Failure
- #Xfinity
- #Internet Outages
- Xfinity internet service experiences consistent, predictable outages lasting approximately 125 seconds, occurring 6-7 times daily.
- Both the author and a neighbor experience identical outage patterns, indicating an upstream infrastructure issue rather than individual equipment problems.
- Over 17 months, the author recorded approximately 3,387 outage incidents, totaling over 117 hours of cumulative downtime.
- Outages cluster at specific times (e.g., :29 and :44 minute marks) and peak during certain hours (noon-1 PM, 2-3 AM), suggesting automated scheduling (e.g., cron jobs).
- Xfinity support repeatedly blamed customer equipment, sent technicians who made ineffective changes, and failed to escalate the issue despite detailed technical documentation.
- The author suspects Xfinity lacks incentive to fix the issue due to lack of competition in the area, making outages 'tolerable' for the provider.
- Unlocked or broken Xfinity junction boxes in the neighborhood pose a security risk, allowing physical disconnection of internet services.
- The author has exhausted all customer support channels and is publishing the issue to seek regulatory or media intervention.
- Residents in Sacramento County are advised to check their junction box security, grounding, and document any recurring outage patterns.