The IRS Moved IT and HR Staff to Process Taxes. It's Not Going Well
5 hours ago
- #Workforce Reassignment
- #Tax Return Processing
- #IRS
- The IRS reassigned IT and HR staff with no taxpayer service experience to process returns after workforce cuts, requiring them to undergo extensive classroom training.
- Many reassigned employees struggled with the training and failed initial certification exams, with several hundred among over 1,000 failing, potentially facing disciplinary action if they do not improve.
- Reassigned employees expressed dissatisfaction, finding the entry-level work demeaning and boring, and some speculate the agency aims to push them out without formal layoffs.
- IRS officials, including Joe Ziegler and Alex Kweskin, urged employees to embrace their new roles for the agency's sake, while offering options to apply for other jobs or leave if unhappy.
- The reassignments were intended to stabilize public-facing operations after significant workforce reductions, but many employees are not fully trained, and the backlog may lead to extended assignments.