Stardex Is Hiring a Founding Customer Success Lead
4 hours ago
- #Recruiting
- #SaaS
- #Customer Success
- Stardex is an AI-native ATS and CRM for executive search and recruiting firms, backed by Y Combinator.
- This role is the first dedicated customer success hire, offering ownership in defining support processes and scaling the function.
- Ideal candidates have 2-4 years of SaaS customer support experience, can handle sophisticated customers, and are proactive with systems and AI tools.
- Responsibilities include frontline support, bug triage, customer education, relationship management, and process definition.
- Benefits include direct work with founders, career growth potential, remote flexibility, and compensation of $70K–$110K base plus equity.
- Candidates should be based on the East Coast with NYC travel ability and apply via email with a note on role excitement and a support process example.