Salesforce CEO confirms 4k layoffs 'because I need less heads' with AI
7 days ago
- #AI
- #Layoffs
- #Tech
- Salesforce has cut 4,000 customer support roles due to AI efficiency.
- CEO Marc Benioff stated AI reduced headcount from 9,000 to 5,000.
- Salesforce's 'Agentforce' AI bots have decreased the need for human support roles.
- AI is now handling up to 50% of Salesforce's workload.
- HR consultant Laurie Ruettimann warns AI is causing layoffs across industries.
- Analyst Ed Zitron criticizes tech companies for blaming AI after pandemic over-hiring.