Building an HTML-first site doubled our users overnight

6 hours ago

A utility company faced fines for low customer satisfaction due to inefficient application processes, with previous attempts like a React app failing due to poor accessibility and technical issues.
An HTML-first solution using Astro and progressive enhancement with web components was built, ensuring the form worked on all devices, poor connections, and outdated browsers without losing data.
The approach prioritized simplicity, using HTML validation with a custom web component for enhanced user experience, and backend session storage to prevent data loss, which doubled form completions upon launch.
The project highlighted the importance of building accessible web applications that serve all users, countering trends toward heavy client-side applications in favor of reliability and inclusivity.

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