Update on a Security Incident Involving Third-Party Customer Service
a day ago
- #customer-support
- #security
- #data-breach
- Discord discovered an unauthorized party compromised a third-party customer service provider.
- Limited user data was accessed, including names, emails, partial billing info, IP addresses, and messages with support agents.
- No full credit card numbers, passwords, or general Discord activity were accessed.
- Discord revoked the provider's access, launched an investigation, and engaged law enforcement.
- Impacted users are being notified via email from [email protected].
- Government ID images from age appeals were accessed in a small number of cases.
- Discord is enhancing security audits and threat detection for third-party providers.