Hasty Briefsbeta

Update on a Security Incident Involving Third-Party Customer Service

a day ago
  • #customer-support
  • #security
  • #data-breach
  • Discord discovered an unauthorized party compromised a third-party customer service provider.
  • Limited user data was accessed, including names, emails, partial billing info, IP addresses, and messages with support agents.
  • No full credit card numbers, passwords, or general Discord activity were accessed.
  • Discord revoked the provider's access, launched an investigation, and engaged law enforcement.
  • Impacted users are being notified via email from [email protected].
  • Government ID images from age appeals were accessed in a small number of cases.
  • Discord is enhancing security audits and threat detection for third-party providers.