Design for the Roller Coaster
5 days ago
- #difficult conversations
- #team leadership
- #psychological safety
- Leaders should anticipate hard moments and design structures to make difficult conversations safer and more productive.
- Providing structure for difficult conversations involves separating observations from interpretations, creating regular forums, and modeling structured feedback.
- Teams often skip foundational work to move fast, but going slow initially to set clear goals, roles, and feedback rituals leads to faster and more resilient outcomes.
- Designing for the roller coaster includes ensuring convergent goals, clear roles and decision rights, and a feedback culture with reinforcing rituals.
- Leaders should introduce simple feedback rituals proactively, such as The One-on-One Gift Exchange, before difficult moments arise.