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M&S hackers believed to have gained access through third party

a year ago
  • #retail
  • #cybersecurity
  • #data-breach
  • Hackers gained access to M&S systems through a third party.
  • The cyber-attack occurred in April, causing millions in lost sales and paused online orders for over three weeks.
  • The hacker group, DragonForce, claimed responsibility for the attack and also targeted Co-op and attempted to hack Harrods.
  • M&S lost over £40m in sales weekly since the attack began during the Easter bank holiday.
  • M&S had to shut down many IT operations, affecting online systems which account for a third of clothing and homeware sales.
  • Customer data including names, addresses, and order histories were stolen, but card details were not usable.
  • Co-op also suffered from the attack, leading to IT system shutdowns, payment issues, and data breaches.
  • M&S expects stores to be well-stocked and services to normalize soon.