M&S hackers believed to have gained access through third party
a year ago
- #retail
- #cybersecurity
- #data-breach
- Hackers gained access to M&S systems through a third party.
- The cyber-attack occurred in April, causing millions in lost sales and paused online orders for over three weeks.
- The hacker group, DragonForce, claimed responsibility for the attack and also targeted Co-op and attempted to hack Harrods.
- M&S lost over £40m in sales weekly since the attack began during the Easter bank holiday.
- M&S had to shut down many IT operations, affecting online systems which account for a third of clothing and homeware sales.
- Customer data including names, addresses, and order histories were stolen, but card details were not usable.
- Co-op also suffered from the attack, leading to IT system shutdowns, payment issues, and data breaches.
- M&S expects stores to be well-stocked and services to normalize soon.