T-Mobile's billing-system migration made free lines billable
3 hours ago
- #Billing Issues
- #T-Mobile
- #Plan Migration
- T-Mobile forced migration to new plans caused loss of free-line promotions for some customers.
- The company admitted technical errors and is working to fix them, ensuring promotions are restored.
- Some customers faced price hikes of $6 per line, with potential higher increases if free lines are not reinstated.
- T-Mobile acknowledged other billing issues, such as incorrect Hulu charges, and promised to resolve them.
- The migration aims to move customers to equivalent plans with retained benefits and improved services.