AWS Restored My Account: The Human Who Made the Difference
17 days ago
- #Cloud Computing
- #Tech Support
- #AWS
- AWS employee Tarus Balog intervened to restore the author's account and data after 20 days of unhelpful support.
- The author's AWS instances were stopped, not terminated, contradicting support's claims.
- AWS was still creating backups of the author's RDS four days after claiming data was terminated.
- The issue stemmed from a payer account linkage problem, requiring manual intervention to resolve.
- AWS initiated a 'Correction of Error' process to prevent similar incidents in the future.
- Support agents acted like scripted chatbots, lacking empathy and problem-solving initiative.
- AWS MENA region has a reputation for randomly terminating accounts, highlighting systemic issues.
- The author emphasizes the importance of backups, documentation, and not fully trusting cloud providers.
- Tarus Balog's human intervention made a significant difference, showcasing the need for empathy in tech support.
- The author plans to implement multiple backups across providers to avoid future dependency on a single cloud service.