That's Not How Email Works, HSBC
10 days ago
- #banking
- #privacy
- #surveillance
- HSBC sent a letter claiming emails were 'returned undelivered' despite the correct email address being on file.
- Customer service initially insisted on updating the email address, later admitting the letter could be ignored if the email was correct.
- HSBC uses unencrypted HTTP tracking pixels in emails, risking privacy by exposing when and where emails are opened to anyone on the same network.
- Tracking pixels, often blocked by privacy-conscious users, led HSBC to falsely assume emails weren't being delivered.
- HSBC's reliance on flawed tracking methods highlights broader issues with surveillance capitalism and poor data security practices.
- Suggested improvements include using HTTPS for tracking pixels, not assuming blocked tracking means undelivered emails, and seeking explicit consent for email validation.