ACCC sues over Microsoft 365 subscription hikes allegedly misleading Australians
6 months ago
- #Microsoft
- #ACCC
- #Consumer Rights
- ACCC sues Microsoft for allegedly misleading 2.7 million Australians over Microsoft 365 subscription price hikes.
- Microsoft allegedly failed to disclose cheaper 'classic' subscription options, forcing users to accept higher prices or cancel.
- Price increases: Personal plan up 45% ($109 to $159), Family plan up 29% ($139 to $179).
- ACCC claims Microsoft concealed classic plans until users initiated cancellation, denying informed choices.
- Microsoft accused of breaching Australian consumer law by not providing accurate information on subscription options.
- ACCC seeks penalties, injunctions, and consumer redress for affected Microsoft 365 subscribers.
- Consumer reports and online forums played a key role in the ACCC's investigation.