When irate product support customers demand to speak to Bill Gates
4 months ago
- #Microsoft
- #Bill Gates
- #Customer Support
- Product support had a procedure for customers demanding to speak with Bill Gates.
- Customers were transferred to a special internal number pretending to be Bill Gates's office.
- The fake office would take messages but never actually forwarded them to Bill Gates.
- Support would later follow up, claiming Bill Gates had asked them to contact the customer.