- Open source alone is not a direct alternative to big tech; it's like comparing an oven to a restaurant.
- Big tech provides well-supported services, while open source software requires additional work and services to become usable.
- Failed experiments, such as the European Parliament's attempt with Nextcloud, highlight the need for proper support, training, and infrastructure.
- Successful open source adoption requires achievable scope, change management, training, abundant resources, and a skilled helpdesk.
- Open source can be cheaper than big tech, but it still demands comparable investment in services and support.
- Don't mistake free software for free services; users need mountains of services around the software.