- Norse Atlantic flight from Oslo to New York was delayed overnight due to technical reasons, and the airline offered only a $25 refreshment card for a family of four.
- EU Regulation 261/2004 applies to flights departing from EEA countries (including Norway), regardless of passenger residence or airline nationality.
- The passenger used ChatGPT Pro to navigate the entire claims process, including filing separate claims for compensation and care expenses, and citing the correct legal articles.
- Norse ignored the initial claims and the subsequent complaint to Transportklagenemnda (Norwegian complaint body), which ruled in the passenger's favor.
- The Transportklagenemnda decision is non-binding; the passenger had to file a case in the Forliksråd (Norwegian conciliation court) to get an enforceable judgment.
- The passenger avoided a costly claims agency by using a regulated fixed-fee representative (Stein Hindar) for about $270 instead of 35-50% of the recovery.
- ChatGPT helped calculate statutory late-payment interest and advised against accepting a settlement that waived interest, leading to a full recovery of $4,760.36.
- Key lessons: keep all documents, file in the correct venue (Arendal for Norse), claim costs and interest precisely, and never accept partial payment as full and final until the money clears.
- The case took 11 months, highlighting that AI can reduce knowledge barriers but cannot speed up structural delays in the legal system.