a day ago
- An AI customer support from a digital marketplace demanded disabling HTTP/2, ignored technical explanations, and threatened suspension.
- Increasing botnet attacks on e-commerce servers led to geo-blocking, but a partner failed to provide connection details and insisted on whitelisting their user agent despite firewall-level blocking.
- A marketing consultancy used AI to recommend migrating to an 8GB RAM VPS for a server with 128GB RAM, demonstrating overconfident and incorrect advice.
- Unlike human interns who learn and grow, AI systems cannot update their understanding or admit ignorance, causing confusion and wasted time.
- Companies over-relying on AI for customer service and technical decisions risk more harm than savings, as AI is a stochastic machine with inherent limitations.
- The author questions why AI is trusted over senior professionals but not used to replace bosses, highlighting a human bias toward rewarding confidence over competence.