- Hackers bypassed security by calling IT service desk for password and MFA resets without identity verification.
- The breach led to ransomware or data exfiltration, causing an estimated $380 million in damage.
- Clorox outsourced IT security to Cognizant, which allegedly failed to follow basic security procedures.
- Cognizant's service desk handed over network credentials without authentication, as per the lawsuit.
- The lawsuit claims Cognizant employees were inadequately trained, leading to the security lapse.