- Open Source is not a direct alternative to Big Tech because it lacks the support, training, and infrastructure that Big Tech provides.
- Comparing Open Source to Big Tech is like comparing an oven to a restaurant; Open Source is free software that requires additional effort to become a full service.
- An experiment with Nextcloud in the European Parliament failed due to lack of professional management, training, and support.
- Selling software to enterprises and governments requires more than good software; it requires support, training, migration, and hosting, which even Apple avoids.
- To make Open Source a viable alternative, significant investment in support, resources, and software development is needed, not just free licenses.
- Successful IT changes, including Open Source projects, require a realistic scope, change management, training, ample resources, and a dedicated helpdesk.