- Microsoft 365 Copilot has low adoption, with less than 5% of commercial customers paying for it, and only 20-30% of those users open it weekly.
- The paid Microsoft 365 Copilot add-on costs $21-$30 per user per month on top of existing subscriptions, offering priority AI access, work data integration, and agents like Researcher.
- Microsoft is adding third-party models like Claude to Copilot's paid tier, indicating low confidence in its own AI model, while relying on deep app integration as a selling point.
- Copilot faces reputation issues due to forced integrations into apps like Notepad and File Explorer, leading to user backlash and the nickname 'Microslop'.
- Microsoft is restructuring Copilot amid competition from Gemini and Claude, with web market share around 1% and GitHub Copilot losing mindshare to rivals like Cursor.