- The development pipeline should be treated as a production system because outages directly prevent developers from delivering software.
- Problems with build tools, QA environments, CI/CD, and other pipeline components are as urgent as customer-facing production outages.
- When the pipeline breaks (e.g., code can't compile or QA server is down), the team cannot produce software, making it a top-priority outage.
- The pipeline includes all steps from 'customer wants something' to delivery, such as issue trackers, IDEs, build tools, test suites, and deployment systems.
- Treating pipeline outages with the same urgency as customer outages is essential for maintaining productivity and software delivery.