a day ago
- The 'nightmare bicycle' is a design that oversimplifies with labels like 'gravel mode' instead of numbered gears, losing intuitive understanding.
- Users are capable of learning systematic structures (e.g., numbered gears) with practice, and good design should leverage that ability.
- Microwaves don't need a button for every food; a simple time and power control suffices because people can learn to cook.
- Good designs expose systematic structure, allowing users to build mental models and apply them to new situations.
- Bad designs hide underlying systems with superficial labels, inhibiting user understanding and adaptability.