a day ago
- Wise has frozen over $60,000 AUD in a user's account and refuses to grant access.
- The account was opened 5 years ago (under TransferWise) and used for foreign currency transactions.
- In April 2025, Wise requested UBO documents; the user uploaded an ASIC extract and passport scans, which seemingly resolved the request.
- On 6 May 2025, without notice, Wise blocked all card transactions and outgoing transfers.
- Attempts to resolve via a provided link, email button, support tickets, and phone calls all fail—support asks for the same documents repeatedly and a call center agent called it a 'bug'.
- The user is left unable to access their funds despite complying with all requests.