Why more than a quarter of Americans admit to stealing from self-checkout
a day ago
- #self-checkout
- #retail-theft
- #AI-in-retail
- 27% of Americans admit to stealing at self-checkout kiosks, up from 15% two years ago.
- Most Americans prefer self-checkout for its speed and convenience, not just for theft opportunities.
- Top reasons for theft include unaffordable prices (e.g., basic groceries) and frustration with user-unfriendly machines.
- Retailers are investing in AI to improve self-checkout, such as better computer vision and conversational AI for a smoother experience.
- AI upgrades aim to reduce theft by improving customer experience, even if prices remain high.