We Are Being Sludged
15 days ago
- #bureaucracy
- #consumer rights
- #customer service
- Sludging is the practice of creating unnecessary bureaucratic hurdles to deter access to services or benefits.
- The author experienced sludging when trying to replace a defective Ring device under warranty, facing multiple delays and unhelpful alternatives.
- Despite the device being available on Amazon, Ring initially refused to provide a replacement, offering unacceptable alternatives instead.
- After persistent efforts, Ring eventually agreed to replace the device but sent the wrong color, requiring another round of customer service.
- The author highlights the inefficiency and cost of sludging, questioning why companies prioritize new customers over existing ones.
- The article concludes with a call to resist sludging by not accepting less than what is deserved.