Questions for Cloudflare

3 days ago

Copy Link

Cloudflare experienced a significant outage, prompting a review of design errors.
The outage summary highlighted control paths but lacked feedback paths, crucial for understanding system issues.
Key questions focus on human-computer interface design and operator understanding of system functionality.
Concerns include protocol mismatches, feature file updates, and Bot Management's interaction with request timeouts.
Questions arise about the handling of outdated or incorrect feature files and feedback mechanisms to operators.
The need for thorough accident investigation and better observability tools is emphasized.

Hasty Briefsbeta