Refund requests flood Microsoft after tricking users into AI upgrades
16 days ago
- #Copilot
- #Microsoft
- #refund
- Disgruntled Microsoft customers are requesting refunds after being misled into buying more expensive subscriptions with Copilot AI.
- Microsoft underestimated the demand for compensation, with up to 2.7 million dissatisfied consumers affected.
- Microsoft admitted to sending the wrong unsubscribe link to some customers, delaying refund processing.