Some T-Mobile reps are asking customers to bring a penny with them to the store

5 days ago

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T-Mobile reps are being forced to use the T-Life app for transactions, which they despise.
Reps who don't meet T-Life targets risk losing their jobs, as T-Mobile aims to shift towards a digital carrier model.
Some reps are encouraging customers to bring a penny or cash to split payments, hoping to bypass T-Life requirements.
T-Mobile is aware of this 'penny trick' and may reprimand reps who participate.
A rep suggests paying around half the total cost in cash to avoid T-Life reporting, but the exact threshold is unclear.
T-Mobile has warned reps against manipulating the system and is monitoring for such activities.

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