Stop trying to engineer your way out of listening to people
8 hours ago
- #Communication
- #Software Development
- #Listening Skills
- The core issue in software development often stems from not talking to or listening to people, rather than needing better frameworks or systems.
- Listening is distinct from simply executing what people say they want; frameworks like Jobs To Be Done and empathy mapping address this.
- Common listening pitfalls include underestimating how specialization skews worldview, assuming 'technical' is homogeneous, and overlooking resource disparities.
- Avoid assuming uniformity across individuals with similar characteristics, that people remain static over time, or that spoken words reflect true thoughts.
- Judging or dismissing others hinders effective listening and can lead to missed insights, reduced profitability, and increased technical debt.