Why is there no Uber for plumbing/HVAC? (and why there ought to be)
17 days ago
- #home-maintenance
- #consumer-experience
- #transparency
- The author recounts a frustrating experience with HVAC repairs in Dallas, highlighting inefficiencies and price gouging in the home maintenance industry.
- Key issues identified include information asymmetry, market concentration, fake reviews, and exploitation of urgency by contractors.
- Local regulatory barriers and lack of platform standardization exacerbate the problem, making it difficult for homeowners to get fair and transparent service.
- Existing tech solutions like lead generators and asset-light platforms fail to address core consumer pain points around transparency, quality, and pricing.
- The author calls for an Uber-like platform that offers transparent pricing, verified quality standards, and a customer-centric interface to revolutionize home maintenance services.